FAQ
Frequently Asked Questions (FAQ)
Ordering & Payments
1. How do I place an order?
Simply browse our collection, select your desired items, and proceed to checkout. Once payment is confirmed, your order will be processed.
2. What payment methods do you accept?
We accept major credit/debit cards and other secure payment methods available at checkout.
3. Can I cancel or modify my order after placing it?
Once an order is placed, it cannot be canceled or modified. Please double-check all details before completing your purchase.
Shipping & Delivery
4. How long does it take to ship my order?
Orders are processed within 7-10 business days (excluding weekends and holidays). Once shipped, delivery times depend on your location and shipping method.
5. Do you offer international shipping?
Yes, we ship to select countries. International orders may be subject to customs fees, which are the customer’s responsibility.
6. How can I track my order?
You will receive an email with tracking details once your order has shipped. Please allow 24-48 hours for updates to appear.
7. What if my package is lost, delayed, or stolen?
Once an order has been shipped, Prestige Luxxx is not responsible for lost, stolen, or delayed packages. If any issues arise, please contact the shipping carrier directly.
Returns & Refunds
8. Do you accept returns or offer refunds?
No. All sales are final. We do not accept returns, exchanges, or refunds for any reason.
9. What if I receive a damaged item?
If your item arrives damaged, contact us at prestigeluxxx@gmail.com within 48 hours of delivery with photos of the damage and your order details. We will assess the situation at our discretion.
Product & Sizing
10. How do I know what size to order?
Please refer to our [Size Guide] (if applicable) before making a purchase. If you have further questions, feel free to contact us.
11. Are your products true to size?
Our products are designed to fit as described. However, sizing may vary slightly depending on the style.
Contact & Support
12. How can I contact Prestige Luxxx?
For any inquiries, email us at prestigeluxxx@gmail.com.
13. How long does it take to receive a response?
Please allow 24-48 hours for a reply. We aim to respond as quickly as possible.